Jeffo pet food for dogs, cats and horses
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Right of withdrawal

For consumers only
[Distance sales by online communication (mail order)/front door sales

If the customer is a consumer (§ 13 BGB), he is entitled to a right of withdrawal according to the following right of withdrawal. If the customer is an entrepreneur (§ 14 BGB) and if he acts in the course of his commercial or independent activity at the conclusion of the contract, there is no right of withdrawal .

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (Jeffo GmbH & Co. KG, Adalbert-Stifter-Weg 29, Markt Schwaben, Germany,  Fax: +49 8121 702 99999, Email: of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of right of withdrawal

The right of withdrawal and return is only applicable to contracts which are concluded exclusively by means of remote communication.

Exclusion of right of withdrawal

The right of withdrawal is excluded for goods which are manufactured according to customer specifications and are thus adapted to the personal requirements, as well as for goods which are not suitable for a return due to their nature, or whose expiry date has been exceeded. As well,

  • which are not prefabricated and whose manufacture is subject to an individual selection or destination by the consumer or which are clearly tailored to the personal needs of the consumer, to the delivery of goods which are likely to deteriorate rapidly or whose expiry date would be quickly exceeded,
  • for the supply of sealed goods which, for reasons of health or hygiene, are not suitable for return, if their seal has been removed after delivery,
  • if these have been inseparably mixed with other goods after delivery due to their nature.
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